Contact Customer Service
Assistance is available Monday through Friday (except holidays) 8:30am to 5:00pm, Eastern Time:
Phone: 800-227-5558, or 202-872-4600
The ACS Online Store currently accepts payment for orders using Visa, MasterCard, or American Express. You may also submit your payment information on-line or by phone, fax, or mail. We cannot accept payment information via email. All transfer of your personal information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol.
ACS is obligated to collect sales tax from purchasers in certain states. If you are a tax exempt organization, please contact Customer Service using the contact information above to place your order over the phone. You may also fax your order in to us. If we do not already have a tax exempt certificate for your organization on file, you will be requested to provide one before we can complete your order. NOTE: Orders placed under an individuals name will be charged tax if you are located in one of the taxable states as individuals cannot receive the tax exemption benefit.
If you have a question about your order or wish to return a product, please contact our customer service representatives using the contact information above. Please note the following guidelines:
Requests for return must be made within 90 days of the invoice date.
Items will be accepted for return only if they are in a saleable condition and have not been marked or damaged in any way.
Credit for shipping will be given for items that are returned due to processing error. Customer must pay return shipping on items returned on all other items.
Shipping charges are based on the total dollar amount of the order. Products delivered in the United States are shipped via UPS Ground Service and cannot be shipped to P.O. Boxes. Please use a valid street address. Products delivered to Canada are sent by Cantrak; please allow 2-4 weeks for delivery. Products to delivered to all other locations will be sent via Airmail; please allow 2-6 weeks for delivery. All products are available with rush shipping, for an additional cost of $25 (for U.S. Addresses Only). Rushed orders, received before 12 noon EST Monday through Friday (except holidays), will be delivered within three (3) business days.
The following is the rate table for figuring out what shipping charge will be applied to your order:
|Order Total||U.S.||Canada||Other Int'l|
|Up to $20.00||$7.60||$9.60||$13.90|